Terms & Conditions

1. Introduction & Acceptance

Welcome to ba99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ('Terms') constitute a legally binding agreement between you ('the Player') and ba99 ('we', 'us', 'our'). By registering an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agreed to all provisions contained herein. If you do not agree to any part of these Terms, you must cease using the ba99 platform immediately.

ba99 reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following the publication of updated Terms constitutes acceptance of those changes. We will make reasonable efforts to notify active users of material changes via the platform or email.

2. Eligibility & Registration

To open and maintain a ba99 account, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration. Players under 21 are strictly prohibited from registering or using any ba99 service.
• You must provide accurate, current, and complete registration information. Providing false or misleading details is grounds for immediate account termination.
• Each individual player is permitted to hold only one active ba99 account. Duplicate accounts are prohibited and may result in the forfeiture of any balances held.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must be acting on your own behalf and not as an agent or representative of any third party.

ba99 reserves the right to request identity verification documents at any stage. Failure to provide documentation in a timely manner may result in account suspension or termination.

3. Account Management

Players are solely responsible for maintaining the confidentiality of their account credentials, including username and password. ba99 will never ask for your password via email, live chat, or any other channel.

• Immediately notify ba99 customer support if you suspect unauthorised access to your account.
• Account sharing with third parties is strictly prohibited. All activity on your account is deemed to have been undertaken by you.
• ba99 reserves the right to close or suspend any account if fraudulent, abusive, or suspicious activity is detected.
• Players may request account closure at any time by contacting our support team at [email protected].

4. Deposits & Withdrawals

ba99 supports a range of payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard to serve players across Dhaka, Chittagong, Sylhet, Khulna, and all divisions of Bangladesh. Minimum and maximum transaction limits apply and are displayed at the point of transaction.

The following rules govern all deposit and withdrawal activity on ba99:

• All deposits must be funded from a payment account registered in the player's own name. Third-party deposits are not accepted and will be returned.
• Withdrawal requests are processed within 1–5 business days, subject to completion of identity verification (KYC) procedures.
• ba99 reserves the right to request supporting documentation before approving any withdrawal. This may include a government-issued ID, proof of address, or payment method confirmation.
• Withdrawals will be returned to the same payment method used for the original deposit where technically possible. Currency is denominated in Bangladeshi Taka (৳ / BDT).

5. Bonuses & Promotions

ba99 regularly offers bonuses and promotional incentives to eligible registered players. All bonuses are subject to the following standard conditions unless a specific promotion states otherwise:

• Welcome bonuses and reload bonuses carry a minimum wagering requirement that must be fulfilled before any withdrawal can be made from bonus-derived funds.
• Free spin winnings may be subject to rollover conditions. The applicable rollover multiplier will be stated in the promotion details.
• Bonuses are non-transferable and may not be exchanged for cash directly. Only one bonus may be active on your account at any given time unless explicitly stated otherwise.
• ba99 reserves the right to modify, cancel, or reclaim any bonus where there is evidence of fraudulent activity, abuse, or exploitation of the bonus system.

Players are encouraged to read the individual terms of each promotion before opting in. Promotional terms are published on the relevant offer page or available from customer support.

6. Betting Rules

All bets placed on ba99 — including cricket, sports, slots, live casino, and crash games — are governed by the following general betting rules:

• All bets are final once confirmed. ba99 does not accept cancellation requests after a bet has been placed and confirmed, except in cases of manifest error.
• In the event of a technical error or system malfunction that affects a game or event outcome, ba99 reserves the right to void all affected bets and return stakes to players.
• Maximum payout limits per bet and per day may apply depending on the game type or event. Current limits are published within the relevant game or market section.
• Use of automated betting tools, bots, or any software designed to gain an unfair advantage is strictly prohibited and will result in immediate account closure.

7. Responsible Gaming

ba99 is fully committed to promoting responsible gaming for all players in Bangladesh. Gambling should be an enjoyable leisure activity and must never be viewed as a means of generating income or a solution to financial difficulties.

We provide the following tools to support responsible play:

• Deposit limits: players may set daily, weekly, or monthly deposit caps on their account to help manage spending.
• Time-out: players may request a temporary break from ba99 for a period of 24 hours, 7 days, or 30 days.
• Self-exclusion: players who feel gambling is becoming a problem may request self-exclusion for a period of 6 months, 1 year, or permanently. Contact [email protected] to activate this option.

8. Prohibited Activities

The following activities are strictly prohibited on ba99 and may result in immediate account suspension or permanent closure, as well as forfeiture of all funds:

• Money laundering or using ba99 as a vehicle for any illegal financial activity.
• Colluding with other players or staff to manipulate game outcomes or betting markets.
• Using software exploits, hacking tools, or any method to gain unauthorised access to ba99 systems.
• Attempting to open multiple accounts or registering under a false identity for the purpose of claiming multiple bonuses.

ba99 cooperates fully with law enforcement authorities and regulatory bodies where required by law. Any suspicious activity may be reported to the relevant authorities without prior notice to the player.

9. Intellectual Property

All content on ba99 — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software — is the exclusive property of ba99 or its content providers and is protected by applicable intellectual property laws. Unauthorised reproduction, distribution, or modification of any ba99 content is strictly prohibited.

ba99 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial purposes in accordance with these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ba99 shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of the platform. This includes, without limitation:

• Loss of funds resulting from game outcomes, irrespective of any alleged system error on the part of ba99.
• Service interruptions caused by scheduled maintenance, technical failures, or force majeure events including natural disasters, political unrest, or nationwide internet outages.
• Any loss or damage arising from reliance on information published on the ba99 platform, including odds, statistics, or game rules.

11. Privacy & Data Protection

ba99 is committed to protecting the privacy and personal data of all registered players. We collect, process, and store personal information in accordance with our Privacy Policy, which forms part of these Terms by reference. Your data is used solely to operate your account, process transactions, comply with legal obligations, and improve the ba99 platform experience.

ba99 employs SSL encryption and industry-standard security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. We do not sell, rent, or share your personal data with unaffiliated third parties for marketing purposes without your explicit consent.

12. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties. ba99 will endeavour to address all player complaints promptly and fairly via our support channel at [email protected].

If a dispute cannot be resolved informally, the parties agree to submit to binding arbitration under the rules of a recognised arbitration body. The language of arbitration proceedings shall be English. Nothing in this clause shall prevent ba99 from seeking urgent injunctive relief in a court of competent jurisdiction.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team at [email protected]. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6). Our team is available to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all across Bangladesh.