Privacy Policy

Introduction

ba99 is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy explains in clear terms what information we collect, why we collect it, how we use it, and the choices you have regarding your data.

By accessing or using ba99's website and services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue use of the platform. We encourage all users in Dhaka, Chittagong, Sylhet, and across Bangladesh to read this document carefully before registering or placing bets.

This policy applies to all users of ba99, regardless of the device used — whether you access our platform on a mobile phone, tablet, or desktop browser. It covers all ba99 products including cricket betting, live casino, slots, crash games, and table games.

Information We Collect

We collect personal information when you register an account, make deposits or withdrawals, play games, or contact our support team. The categories of data we may collect include:

• Identity data — full name, date of birth, national ID or passport details (for identity verification purposes).
• Contact data — email address, phone number, and residential address including city (e.g. Dhaka, Khulna, Rajshahi).
• Financial data — payment method details such as your bKash, Nagad, or Rocket wallet number, transaction amounts, and transaction history.
• Account data — username, password (stored in encrypted form), account balance, bet history, and bonus usage records.
• Technical data — IP address, browser type, device identifiers, operating system, and access logs collected automatically when you use our platform.
• Usage data — pages visited, games played, time spent on specific games, cricket matches followed, and session durations.

We only collect information that is strictly necessary to provide our services, comply with applicable obligations, and improve the user experience on the ba99 platform. We do not collect data we do not need.

How We Use Your Information

The information we collect is used exclusively for legitimate operational and service purposes. Specifically, ba99 uses your personal data to:

• Create and manage your ba99 account, verify your identity, and keep your account secure.
• Process deposits and withdrawals through payment channels including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Provide customer support, respond to queries, and resolve disputes in a timely manner.
• Personalise your gaming experience — for example, recommending cricket betting markets during the BPL season or suggesting relevant slot titles.
• Send transactional notifications, security alerts, and service updates via email or SMS — you may opt out of marketing communications at any time.
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited activities in compliance with responsible gaming principles.

Sharing of Your Information

ba99 does not sell, rent, or trade your personal information. We may share your data in limited, strictly defined circumstances only:

• Service providers and technology partners who assist in operating the ba99 platform (e.g. payment processors, fraud detection services, game providers such as Pragmatic Play and Evolution Gaming) — these parties are bound by strict data-processing agreements and may only use your data for the specific purpose of providing their service to ba99.
• Regulatory and legal authorities — if required by applicable law, court order, or regulatory body, ba99 may be obligated to disclose certain user information.
• Business transfers — in the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction, subject to the same privacy protections described in this policy.

Under no circumstances will ba99 share your financial data (bKash number, Nagad wallet, bank details) with unauthorised third parties. Your financial information is treated with the highest level of confidentiality.

Cookies and Tracking Technologies

ba99 uses cookies and similar tracking technologies to improve platform performance, remember your preferences, maintain session security, and analyse how users interact with our services. Cookies are small text files stored on your device and do not contain executable code.

You can configure your browser to reject or delete cookies at any time. However, disabling certain cookies may affect the functionality of the ba99 platform — for example, you may need to log in again on each visit. We do not use cookies to track your browsing behaviour outside the ba99 platform.

Data Retention

ba99 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to fulfil our legal and operational obligations. If you request account closure, we will delete or anonymise your data within a reasonable timeframe, except where retention is required by applicable regulations.

Transaction records and financial data may be retained for longer periods in accordance with anti-money laundering requirements and financial record-keeping standards. Retained data is protected by the same security measures as active account data.

Your Rights

As a ba99 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any data we hold is inaccurate or incomplete, you have the right to request correction.
• Right to erasure — subject to legal retention requirements, you may request that we delete your personal data.
• Right to restrict processing — in certain circumstances you may ask us to limit how we use your data.
• Right to data portability — you may request your data in a structured, commonly used format where technically feasible.

We will make every reasonable effort to honour these requests. Please note that certain requests may be subject to identity verification before we can act on them, to ensure the security of your account.

Security Measures

ba99 takes the security of your personal data seriously. We implement a combination of technical and organisational measures to guard against unauthorised access, accidental loss, disclosure, or destruction of your data. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive account information, multi-factor authentication options, real-time fraud monitoring, and routine security audits.

Despite our efforts, no online platform can guarantee absolute security. You are responsible for keeping your ba99 login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Third-Party Services

Our platform integrates third-party services to deliver the full ba99 experience. These include game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), payment processors (bKash, Nagad, Rocket, Upay), and platform analytics tools. Each of these partners operates under its own privacy policy, and ba99 is not responsible for how these third parties independently handle data collected directly by their own products.

We encourage you to review the privacy policies of any third-party service you interact with through the ba99 platform. ba99 conducts due diligence on all third-party partners to ensure they maintain adequate data protection standards before integration.

Children's Privacy

ba99 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21. If you are under 21, you must not create an account or use any of our services.

If ba99 becomes aware that personal data has been collected from a user under the age of 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have created a ba99 account should contact us immediately at [email protected].

Changes to This Privacy Policy

ba99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or operational practices. When we make material changes, we will notify registered users via email or a prominent notice on the ba99 platform. We will also update the 'Last updated' date at the top of this document.

Your continued use of ba99 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ba99 handles your personal data, our Data Protection team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected]